Cancellation Policies

Kamloops Storage allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) Will be enforced to protect both renter and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Renters while viewing their booking plans are able to review any penalties and also cancel by clicking ‘Cancel’ on the respective reservation. A host will be able to see the number of reservations a renter has Cancelled Over the past 12 months when the renter submits Booking request.

Flexible: Full refund 1 day prior to arrival

  • Cleaning fees are always refunded if the renter did not check in.
  • The Kamloops Storage service fee is refundable if the renter cancels before the booking starts. If a renter books a reservation that overlaps with any part of an existing reservation, we won’t refund the Kamloops Storage service fee if they decide to cancel.
  • Storage or Parking fees (the total days you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Kamloops Storage within 24 hours of check-in.
  • Kamloops Storage will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the renter clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Bookings > Cancel.
  • Cancellation policies may be superseded by the Renter Refund Policy, extenuating circumstances, or cancellations by Kamloops Storage for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
Thu, Jun 08
3:00 PM

For a full refund of storage/parking fees, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.

Fri, Jun 09
3:00 PM

If the renter cancels less than 24 hours before check-in, the first night is non-refundable.

Mon, Jun 12
11.00 AM

If the renter arrives and decides to leave early, the storage/parking fees for the nights not spent 24 hours after the official cancellation are fully refunded.

Example